Privacy Policy for B&R Tool & Supply Co.
Effective Date: November 2024
At B&R Tool & Supply Co., we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website brtool.com and/or use our services.
Please read this Privacy Policy carefully to understand how we handle your personal information. By accessing or using our website, you agree to the terms outlined in this policy.
1. Information We Collect
When you visit our website, we may collect the following types of personal information:
a. Personal Contact Information
- Name
- Email Address
- Phone Number
- Mailing Address
- Billing Information (such as credit card information, when applicable)
b. Usage Data
- IP Address
- Browser Type and Version
- Pages Visited and Time Spent on Pages
- Referral/Exit Pages
- Clickstream Data
- Device Type and Operating System
c. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and improve the services we offer. You can control cookie settings through your browser.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- To Process Orders: We use your name, email, phone number, and billing information to process and fulfill your orders, including shipping, billing, and customer service support.
- To Improve Our Website: We may use your usage data to analyze trends, track visitor behavior, and improve the functionality and performance of our website.
- To Provide Customer Support: We may use your contact information to respond to your inquiries, offer product recommendations, or resolve issues related to your purchases or interactions with us.
- Marketing and Communications: If you opt-in, we may send promotional emails, newsletters, or offers. You can unsubscribe at any time using the “unsubscribe” link at the bottom of our emails.
- Legal Compliance: We may need to use your personal data to comply with legal obligations or to protect our rights in case of a dispute.
3. How We Protect Your Information
We take the security of your personal information seriously and have implemented a variety of technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, and destruction.
- Encryption: When transmitting sensitive information (such as payment details), we use industry-standard encryption methods, including Secure Socket Layer (SSL) technology.
- Access Control: Access to personal data is restricted to employees who need it to perform their job duties. We maintain strict access controls to protect your information.
- Data Storage: We store your personal information in secure servers that are protected by physical, technical, and administrative safeguards.
- Payment Security: All payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store your credit card details.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following limited circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with fulfilling orders, processing payments, sending marketing materials, and other functions necessary to provide our services. These providers are required to maintain the confidentiality of your information and are prohibited from using it for their own purposes.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a legal process, such as a court order or subpoena.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer if it results in a material change in the handling of your personal information.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access, review, and update your personal information by logging into your account on our website or contacting us directly.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
- Data Deletion: If you wish to delete your personal information or request that we stop processing it, you may contact us, and we will make reasonable efforts to comply with your request, subject to legal obligations.
- Cookies: You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect your experience on our website.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your personal data, we will securely delete or anonymize it.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal information with them.
8. Children’s Privacy
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top will be updated. We encourage you to review this policy periodically for any updates. By continuing to use our website after changes are posted, you agree to the revised policy.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:
B&R Tool & Supply Co.
Email: info@brtool.com
Phone: 800-300-2008
Address: 1711 Callens Rd., Ventura, Ca 93003, USA
We will make every effort to address your concerns in a timely and efficient manner.
Thank you for trusting B&R Tool & Supply Co. with your personal information. We are committed to protecting your privacy and ensuring your online experience is safe and secure.